Frequently Asked Questions
1.
What is a photo mosaic?
It's big picture that is made up of many small pictures.
2.
What do I need to make my own photo mosaic?
You need digital pictures.
3.
How do I make my own photo mosaic?
Pick one picture that your mosaic will look like from far away, and pick small pictures that will make up your mosaic. Then, click the "Make" button
4.
How many photos do I need?
More photos you use the better your mosaic will turn out. We recommend using as many photos as you can.
5.
What is a true photo mosaic?
A true mosaic is a mosaic where small pictures are NOT colorized to match the big background picture.
6.
What is an OPTIIZED/ENHANCED photo mosaic?
An optimized/enhanced mosaic is a mosaic where small pictures are colorized to match the big background picture.
7.
How long does it take to get my photo mosaic print?
You pick the exact date you want it arrive. You can have it arrive as early as 2 business days. However, less time you give us to fulfill your order, more expensive the shipping will be, so make your mosaic and place your order early to save money.
8.
Where are my photo mosaics?
All your mosaics can be found in your profile which you can access by clicking on your name after you log in.
9.
How do I track my order?
You can view order history and track your order in "Account" section after you log in.
10.
What types of payment is accepted?
PayPal, Visa, Master, American Express and Discover are accepted.
11.
Is my information secure and private?
Your information is secured with 256-bit SSL encryption. We will never sell your information to anyone.
12.
How is my satisfaction guaranteed?
If we make a mistake on your order, we will either give you a full refund, or resend your order.
13.
How do I return for a refund?
If we make a mistake, we will issue a full refund, and you do not need to return it as its value is unique to you.
